Will I still be able to use Healow?

No. Healow will no longer be available after the transition.

Will my information transfer over?

Some of your information will transfer, including your health conditions, allergies, medications, insurance and any appointments scheduled after June 1.

Do I need to create a new account?

Yes. You will need to create a new account in MyChart.

Will my login stay the same?

No. MyChart requires a new login.

What if I need help during the transition?

Please contact the front desk at your clinic. Our team is happy to help.

When will MyChart be available?

After May 25, patients with appointments on or after June 1 will receive access to MyChart. Until June 1, please continue using Healow for appointments and messaging.

A New Patient Portal Is Coming to HCCH

We are transitioning from Healow to MyChart to bring you an improved, more connected way to manage your care.

See What To Expect

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What this Change Means For You

Healow to MyChart

If you've used Healow before, many of the things you're used to will still be available, like viewing test results, messaging your care team, and managing appointments.

With MyChart, we're building on that experience to make everything more seamless, connected, and easier to use over time.

Familiar Tools, Improved Experience

View Test Results

See your results when your provider releases them.

Message Your Care Team

Communicate securely with your providers.

Manage Appointments

Schedule, reschedule, or cancel appointments online.

Request Refills

Request prescription refills quickly and easily.

Access Anywhere

Use MyChart from your phone, tablet, or computer.

*Many of these features may already feel familiar, MyChart simply brings them together in a more integrated and streamlined way.

What's Changing, And What's Not

What's Staying the Same

Online access to your health Information
Communication with your care team
Appointment scheduling
Secure and private platform

What's New

A more connected experience across HCCH services
Improved tools and features over time
A widely used platform trusted by healthcare systems nationwide

What to Expect

1

We'll Share More Details Soon

You'll receive updates as we get closer to launch.

2

You'll Get Instructions to Sign Up

When MyChart goes live, we'll guide you through the process.

3

We'll Be Here to Help

Our team will be available to answer your questions and support you.

Frequently asked questions

Contact Us

Comments or Concerns? Enter your question here and we'll respond in 24-48 hours. Please use this form to contact us about general HCCH information. If this is a medical or behavioral health emergency, please call 911 or head to your closest emergency department. If you need to reach your provider, please contact us at 828-262-3886.