About the Role
Description
High Country Community Health (HCCH) is a federally funded Community and Migrant
Health Center with medical locations in Watauga, Avery, Burke, and Surry Counties. The
mission of HCCH is to provide comprehensive and culturally sensitive primary health care
services that may include dental, mental and substance abuse services to the medically under-
served population of Watauga, Avery, Burke, and Surry Counties and the surrounding rural
communities.
Job Summary and Responsibilities
This position will primarily serve as the case manager for the Medication for Opioid Use
Disorder (MOUD) program to assist patients working with opioid addiction. The case manager
will provide support and assistance to the patients based on patient needs assessments and
recommendations from the MOUD treatment team. In addition, this position will support the
behavioral health team, as needed.
Responsibilities include:
-Completing initial telephone screening with patients interested in the MOUD program and coordinate referrals from outside agencies.
-Screening intake paperwork and connecting patients to in-house and community resources
-Providing case management support based on identified needs including assisting with referral(s) for outside treatment.
-Educating patients and clinicians about barriers to health (including BH) improvement/
community resources/insurance benefits/others to assist with informed decision making, discussing the patient’s care plan with the client/family/professionals, as needed.
-Facilitating completion of paperwork for admission including ROIs, treatment agreements, and yearly updates of program paperwork.
-Facilitating bottle recalls and following HCCH procedures for documentation in the patient’s medical chart.
-Coordinating follow-up and delivery of buprenorphine injectable medications to the clinic.
-Maintaining electronic records through the EMR to track MOUD patient panel.
-Completing prior authorizations as needed for the MOUD patients and patients seen by
the Behavioral Health program.
-Assisting with scheduling MOUD and BH patients as needed.
-Attending daily MOUD huddle.
-Keeping track of inventory and restocking supplies as needed.
Requirements
Requirements
Requirements/Skills/Experience
-Ability to effectively communicate with a diverse population including patients,
coworkers, and community stakeholders.
-MOUD, Social Work, Nursing, or Peer Support experience.
-Experience working in the field of substance use treatment.
-Ability to interview patients with tact and cultural sensitivity in order to obtain necessary
information to make appropriate referrals and follow-up.
-Ability to learn and utilize all relevant features of the Electronic Health Record in
documentation of clinical work.
-Excellent time management and organizational skills
-Intermediate to advanced computer and spreadsheet skills, ability to learn and use
electronic medical record systems
-Self-motivated and self-guided
Qualifications:
Graduated from an accredited college or university with an appropriate degree relevant to the
role. A minimum of two years’ experience in primary care, behavioral health, or substance use
treatment setting is preferred. Valid NC driver’s license and good driving record. Demonstrated
ability to collaborate effectively in a team setting. Previous experience in a medical setting is
preferred.
About the Company
HCCH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HCCH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
HCCH conducts background checks on all final candidates. Employment is contingent upon a clear background check or approval of the CEO