About the Role
Description
Nature of Position: High Country Community Health’s Dental Scheduler is responsible for managing all aspects
of patient scheduling for High Country Community Health dental offices, ensuring efficient and effective
appointment management and patient flow on a daily basis.
Responsibilities:
Provide an exceptional patient experience by ensuring that patients are scheduled properly and in a timely fashion.
Understand dental procedures and dental terminology for proper scheduling and treatment coordination.
Prepare, maintain and monitor schedules for multiple providers. This will include filling cancelled/rescheduled appointments and ensuring that the schedule is full using the capacity guidelines outlined by your supervisor.
Schedule and confirm patient appointments, including transportation and interpreter appointments as needed.
Coordinate daily schedule according to necessary treatment needs/available treatment times.
Answer incoming calls to include: new patient calls, emergencies, requesting records, and follow up care.
Provide excellent customer service 100% of the time.
Determine the type of service caller is seeking.
Manage large amounts of inbound and outbound calls in a timely manner
Collect/verify patient information
Maintain proper phone etiquette and follow communication “scripts” when handling different topics
Possess knowledge of the sliding fee scale: this includes accurately informing all callers, with or without insurance, of the sliding fee scale and what is required for acceptable proof of income to apply
Verify dental patient insurance information in coordination with the billing department
Collect full and complete insurance information from the caller utilizing the appropriate forms
Understand insurance benefits to effectively inform patients of basic dental benefits
Be able to estimate dental fees for copay and treatment charges
Verify patient address, phone number, and potential need for updating annual registration paperwork
Verify eligibility for a 6-month checkup (recall) prior to scheduling that type of appointment
Work closely with clinical staff and other front office staff to assure smooth flow of patient care
Responsible for meeting monthly targets as assigned
Maintain patient privacy per HIPAA regulations
Ensure proper processing of prior authorization to insurance carriers for specialty dental services
Other duties as assigned by supervisor
This position is subject to oversight by HCCH Dental Management
Requirements
High school diploma or GED
Electronic Health Records and Practice Management Systems experience preferred
Dental office experience preferred, billing experience is a plus
Experience in Microsoft Windows/Office programs, specifically Microsoft Word and Excel
Ability to demonstrate accuracy and thoroughness ensuring the highest possible quality
Ability to maintain a strong work ethic without direct supervision at all times
Effective oral and written communication
Ability to make timely, informed decisions that take into account the facts, goals, constraints, and risks related to all aspects of the organization
Strong phone and verbal communication skills along with excellent active listening abilities
Customer service oriented and able to communicate with a pleasant demeanor at all times.
Possess excellent organizational skills, strong attention to detail, be able to multitask and perform job duties in a timely manner.
Has a commitment to personal excellence and customer service
About the Company
HCCH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HCCH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
HCCH conducts background checks on all final candidates. Employment is contingent upon a clear background check or approval of the CEO