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Medication Assistance / Front Desk Receptionist

448 Cranberry Street, Newland, NC, USA

Job Type

Full Time

About the Role

Medication Assistance / Front Desk Duties Include: 

 Efficient communication and team based care approach with medical and behavioral health staff in receiving-house referrals and requests for medication assistance

 Working knowledge and proficiency of acquiring medications through: o Utilizing the North Carolina Office of Rural Health Medication Assistance software 

Using local pharmacy assistance programs 

Using pharmaceutical company pharmacy assistance programs 

Serve as a resource to medical and behavioral health providers for pharmacy assistance programs 

Network with other medication assistance programs to utilize best practices. Track and perform data entry for all pharmacy requests, receiving of medications, and distribution or coordination of distribution to patients 

Generate periodic reports of activities for grant reporting purposes 

Other related patient assistance duties as identified by the care team 

Other duties as assigned 

Check patients in and verify demographics including telephone numbers, addresses, guarantor and insurance information at each visit 

Scan the Insurance card and link insurance in the patient’s chart 

Update new paperwork yearly 

Obtain proper documentation for SFS applicants and calculate household income accurately and acquire a second signature for verification 

Capture a picture of the patient if not already done 

Distribute patient questionnaires when necessary 

Answer telephones courteously and send patient messages to the appropriate staff 

Schedule appointments 

Call and remind patients of their upcoming appointments 

Collect co-pays, deductibles, and outstanding balances on patient accounts 

Post co-pays and SFS payments as pre-payments 

Check eligibility on patients not included in the daily batch, i.e. walk-ins or work ins 

Review insurance eligibility and address any errors with eligibility as the patient checks in at each visit 

Scan paper documents into patients' chart when completed 

Must be able to perform check-out duties as well on days covering both positions 

Ensure daily workflow is maintained

Other duties as assigned 



At least two years experience in a medical or human services field. Proficiency with computers, spreadsheets, data tracking, and internet research. Valid NC driver’s license and good driving record. 

Demonstrated ability to collaborate effectively in a team setting. Ability to communicate clearly and effectively through verbal and written communication. Ability to be self-guided.

About the Company

HCCH conducts background checks on all final candidates. Employment is contingent upon a clear background check or approval of the CEO.

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