About the Role
Medication Assistance / Front Desk Duties Include:
Efficient communication and team based care approach with medical and behavioral health staff in receiving-house referrals and requests for medication assistance
Working knowledge and proficiency of acquiring medications through: o Utilizing the North Carolina Office of Rural Health Medication Assistance software
Using local pharmacy assistance programs
Using pharmaceutical company pharmacy assistance programs
Serve as a resource to medical and behavioral health providers for pharmacy assistance programs
Network with other medication assistance programs to utilize best practices. Track and perform data entry for all pharmacy requests, receiving of medications, and distribution or coordination of distribution to patients
Generate periodic reports of activities for grant reporting purposes
Other related patient assistance duties as identified by the care team
Other duties as assigned
Check patients in and verify demographics including telephone numbers, addresses, guarantor and insurance information at each visit
Scan the Insurance card and link insurance in the patient’s chart
Update new paperwork yearly
Obtain proper documentation for SFS applicants and calculate household income accurately and acquire a second signature for verification
Capture a picture of the patient if not already done
Distribute patient questionnaires when necessary
Answer telephones courteously and send patient messages to the appropriate staff
Schedule appointments
Call and remind patients of their upcoming appointments
Collect co-pays, deductibles, and outstanding balances on patient accounts
Post co-pays and SFS payments as pre-payments
Check eligibility on patients not included in the daily batch, i.e. walk-ins or work ins
Review insurance eligibility and address any errors with eligibility as the patient checks in at each visit
Scan paper documents into patients' chart when completed
Must be able to perform check-out duties as well on days covering both positions
Ensure daily workflow is maintained
Other duties as assigned
Requirements
Requirements/Qualifications/Skills/Experience
At least two years experience in a medical or human services field. Proficiency with computers, spreadsheets, data tracking, and internet research. Valid NC driver’s license and good driving record.
Demonstrated ability to collaborate effectively in a team setting. Ability to communicate clearly and effectively through verbal and written communication. Ability to be self-guided.
About the Company
HCCH conducts background checks on all final candidates. Employment is contingent upon a clear background check or approval of the CEO.