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Medical Office Assistant Psychiatric Navigator

935 State Farm Road, Boone, NC, USA

Job Type

Full Time

About the Role

Job Summary and Responsibilities:

This position will serve as the patient navigator for the behavioral health medical provider
(psychiatrist and/or psychiatric mental health nurse practitioner). The patient navigator will
provide support and assistance in psychiatric medication management at
HCCH. In addition, this position will support the behavioral health team as needed.
This position will also be a response to QI patient chart auditing for quality
improvement by assisting the QI Director with manual chart audits. These chart audits will be
utilized to determine whether documentation and coding is appropriate.

Responsibilities include:

Contacting patients to verify psychiatry appointments
Introducing patients to the process of virtual psychiatry appointments
Coordinating clinic schedules to ensure patients are roomed, triaged, and ready for psychiatry appointments at their scheduled time
Triaging patients, based on need, if there is an active waitlist
Training staff across sites on psychiatry procedures and documentation
Completing prior authorizations, as needed for the Behavioral Health program
Assisting with scheduling patients for psychiatry intakes and follow-up appointments
Attending team huddles
QI patient chart auditing


  • Ability to effectively communicate with a diverse population including patients,

  • Experience, education, or training in psychology, social work, counseling, or a similar

  • Ability to interview patients with tact and cultural sensitivity in order to obtain necessary

  • Ability to learn and utilize all relevant features of the Electronic Health Record in

  • Excellent time management and organizational skills

  • Self-motivated and self-guided


Graduated from an accredited college or university with an appropriate degree relevant to the

role. A minimum of two years’ experience in medical or behavioral health setting is preferred.

Demonstrated ability to collaborate effectively in a team setting.

About the Company

HCCH conducts background checks on all final candidates. Employment is contingent upon a clear background check or approval of the CEO.

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