About the Role
The MA Apprentice is enrolled in an apprenticeship program that will prepare them to
become a Certified Medical Assistant. Apprentices are expected to work full-time in the clinic and log
2000 on-the-job (OTJ) training hours over a 12-month period. All clinical skills are taught hands on under
the guidance of a 1:1 coach. Apprentices also complete 200 hours of online didactic training that may
include online instruction, educational readings, videos, quizzes, projects and more. The online
component is completed typically in the evenings and/or on weekends.
Essential Duties and Responsibilities (include but are not limited to):
Greets variety of patients and escorts to the exam room; informs patient of time delays
throughout visit.
Prepares patients for provider, anticipates needs of provider to maintain efficient patient flow.
Performs vital signs and other patient procedures, exams, patient education, etc.
Accurately document all aspects of patient encounters.
Perform phlebotomy and laboratory procedures as directed by the provider.
Perform and document injections and immunizations.
Ensure exam rooms are clean, stocked, and ready for patients.
Clean, prepare and sterilize instruments.
Obtain prescription refills under the direction and authorization of the provider.
Manage internal and external referrals and required documentation.
Observe and follow required safety protocols, including handling and disposal of sharps, use of
personal protective equipment, exposure to blood borne pathogens, and general safety of
employees and patients.
Answer telephones, schedule patients, and support care team members.
Navigate care throughout the encounter process.
Protect patient privacy and always comply with HIPAA regulations.
Participate in quality improvement activities.
Other duties as assigned.
Requirements
Qualifications:
Education/Experience: High school diploma or equivalent required. Enrollment with a participating
Federally Qualified Health Center in the Medical Assistance Apprenticeship Initiative sponsored by the
North Carolina Community Health Center Association.
Skills: Excellent customer service, oral and written communication skills required. Compassion for
patients required. Must be able to work well in a team environment. Ability to multi-task in a fast-paced
work environment, with ability to anticipate future needs. Basic computer user skills required.
This position requires:
Periods of sitting, reading and documentation are required.
Periods of moderate activity are required.
Some lifting, bending, stooping, and moving is required.
Intact sight and hearing with or without assistive devices is required.
Frequent walking for short distances.
Repetitive motion work with keyboards.
Personal vehicle travel to provider office, offsite meetings.
About the Company
This is a registered apprenticeship program with Apprenticeship NC. It is operated by NCCHCA, in partnership with High Country Community Health