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IT Technician

935 State Farm Rd, Boone, NC, USA

Job Type

Full Time

About the Role

Department: Information Technology

General Summary
In this position, you will play a key role in providing support for all areas of IT. You will update
systems, troubleshoot problems, and provide hands-on support for IT issues within HCCH.

IT Technician Duties and Responsibilities:
Move equipment, setup laptops/PCs/Printers
Run network cable for networks
Monitor networking equipment and servers
Assist with the design, implementation, and ongoing support of new software and features
Monitor web performance, network availability, and security
Oversee troubleshooting for system errors
Provide helpdesk support for network issues
Provide technical support either by phone, remote access or site visits as needed
Respond to IT issues; hardware maintenance, software, networking, etc.
Evaluate connectivity issues, equipment, and software
Modify configurations, utilities, software, etc.
Set up equipment for new users
Install, test, and monitor servers, firewalls, and new software
Install and update network system improvements as needed
Assist with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more


  • Excellent technical skills and knowledge of Microsoft Windows

  • Ability to develop standardized PC images

  • Ability to troubleshoot and resolve multiple issues

  • Ability to multitask, prioritize, and manage time efficiently

  • Excellent verbal and written communication skills

  • Comfortable in a diverse and fast-paced environment

  • Goal-oriented, organized team player

  • Experience working with network and server management support

  • Up-to-date knowledge of new systems, information, software, and upgrades

  • Ability to physically stand, bend, squat, and lift equipment

  • High school degree or equivalent; experience in computer science, information systems or related field preferred

About the Company

"HCCH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HCCH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
HCCH conducts background checks on all final candidates. Employment is contingent upon a clear background check or approval of the CEO"

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