Dental Manager

General Definition and Scope of Job:
The Dental Manager plays the key role in the organization of ensuring smooth dental
operations and implementing administrative policies and procedures. The Dental
Manager will provide leadership in establishing and maintaining a professional and
respectful environment that supports teamwork, while promoting the dignity, privacy,
and confidentiality of patients, their families, co-workers, and volunteers. Finally, the
Dental Manager will serve as the main communication link between HCCH leadership
and front line dental staff.
Supervised by: Chief Dental Officer (CDO)

Note: This position will supervise dental front desk. Dental assistants, and Dental
hygienists for administrative tasks only such as PTO requests, etc.

Duties and Responsibilities - Supervision activities:
Supervise dental front desk, dental assistants, and dental hygienists, including day-to-day operations, employee hiring, new employee orientation, employee scheduling, employee training, performance evaluations, and disciplinary action;
Promote team work;
Facilitate communication up and down the chain of command;
Promote employee retention, productivity, and satisfaction through ongoing support, encouragement, empowerment, coaching, and effective teamwork;
Cover positions during planned and unplanned absences;
Assign business office tasks to clinical personnel during their free time;
Oversee dental students and volunteers;
Schedule yearly OSHA and HIP AA trainings and continuing education;
Schedule and conduct daily dental team meetings to discuss the schedule, treatment, and patients;
Oversee contracted health department staff (including front desk and scheduling); Front Desk, Scheduling, and Patient Calls
Oversee scheduling of patient appointments;

Travel is a huge part of this position. Travel is a requirement . This position will travel to
all of our dental sites as required.

Review the schedule with the attending Dentist the day before s/he works;
Ensure timely and appropriate response to patient calls;
Oversee implementation of dental front desk policies and procedures;
Develop and update patient forms and education as needed; facilities, supplies, and equipment
Order and manage all dental supplies for both dental sites;
Ensure all equipment is in good working order and coordinate repairs;
Ensure courteous sharing of space with the Health Department dental clinic;
Select the proper equipment to design a safe and efficient practice environment;
Perform regular equipment maintenance to meet protocols;
Maintain records of equipment repairs, serial numbers, purchase dates, and warranty information;
Create and update an MSDS book; EHR
Oversee provider and staff implementation of ECW;
Ensure data is collected for UDS (Uniform Data System) reporting in ECW;
Provide weekly reports on patient and encounter numbers to C.O.O.; Clinic Flow and Management
Ensure smooth and timely patient flow;
Facilitate communication and problem-solving between dental front office staff, dental staff and providers, and the leadership team;
Serve as a member of the HCCH Management team and attend weekly meetings;
Fill in as dental assistant when needed by the dental provider;
See that the dental office is properly opened in the morning, and closed and secured in the evening;
Work with the Chief Clinical Administrative Officer to implement dental screenings, referrals, and education in the primary care setting as appropriate;
Work with the leadership team on new site planning and development;
Conduct outreach to underserved populations in the community;
Prepare and submit monthly written reports on Dental Clinic issues, concerns, program status, initiatives, and progress to the C.O.O.;
Provide consultation to the leadership team, medical providers, and Board of
Directors regarding dental and oral health issues;
Assists CEO with dental provider recruitment; Quality Improvement and Risk Management
Formulate policies and procedures which are in compliance with the most current accepted regulations and professional standards, and implement with contract providers, dental assistants, and dental hygienists;
Promote quality patient-centered care;
Implement and compile patient satisfaction surveys;
Promote employee and provider engagement and satisfaction;
Respond to patient complaints;
Respond to reports of inappropriate patient conduct with corrective solutions which comply with organizational policies;
Prepare emergency protocol for the office;
Assist with implementation of QI and RM activities as requested by administration;
Serve on Risk Management and QI Team and participate in monthly meetings;
Coordinate quarterly peer review for dental provider(s);
Ensure compliance with OSHA and infection control measures; Billing and Financial
Ensure dental fiscal procedures are implemented accurately, including proper patient financial eligibility determination and billing;
Promote revenue enhancement and cost savings throughout the operation;
Investigate and resolve patient billing issues with Dentrix and the C.F.O.;
Stay up-to-date on billing and coding requirements, and train providers, front desk staff, C.0.0., and C.F.O. on coding which maximizes reimbursement;
Approve individual patient payment plans;
Assist C.F.O. in the preparation of an operating budget for the Dental Clinic;
Create fee schedule with C.F.O.;
Ensure adherence with Medicaid rules and regulations for dental billing;
Provide regular dental financial reports to C.F.O. as requested, and fill other tasks as needed or requested by administration.
Minimum Educational and Training Required
• At least formal education as a dental assistant;
• Current CPR (BLS) certification. ACLS preferred;
Minimum Experience Required
• Minimum of three years of experience in a dental office;
• Prefer dental management experience;
• Prefer experience working with underserved populations;
• Supervisory experience;
• Experience working with financial systems;
Minimum Skills Required
• Minimum of intermediate computer skills;
• Prefer experience with dental practice software;
• Strong customer service skills;
• Skill in exercising a high degree of initiative, judgment, and discretion;
• Skill in establishing and maintaining effective working relationships;
• Skill in organizing work, delegating, and achieving goals and objectives;
• Ability to identify, analyze, and resolve operational problems;
Ability to communicate clearly and effectively orally and in writing;
Strong mission of serving the patients and organization;
• Sensitivity to cultural issues, as well as interest and dedication to working with
underserved populations; and
• Flexibility is essential, especially during the organizational start-up period.
Any combination of appropriate education and experience may be substituted for the
minimum education and experience requirement.
Essential Personnel
During emergency operations may be required to report to work or remain at work.
Working Conditions
Well-lighted environment with comfortable surroundings.
Stressful at times due to competing demands and project deadlines.
Exposure to communicable diseases, body fluids, toxic substances, medicinal
preparations, radiation and other conditions common to a clinical
environment. OSHA Blood Borne Pathogen Exposure Classification Category