Certified Medical Assistant (Psychiatric Experience)

560 Malcolm Blvd, Connelly Springs, NC, USA

Job Type

Full Time

About the Role

This position will serve as the clinical support person for an outpatient psychiatrist who will provide both in clinic and virtual psychiatry appointments to patients of HCCH.
Responsibilities include, but are not limited to:
Contacting patients to verify psychiatry appointments and determine transportation needs.
Obtain patient history including chief complaint, social history, history of present illness,
AUDIT, DAST, PHQ 9 and other pertinent information
Take vital signs and other measurements as requested by the psychiatrist
Perform procedures ordered by the physician including but not limited to tympanometry,
pulse oximetry, nebulizer treatments, EKG’s spirometry
Send any prescription via E-Rx as directed by physician
Administer appropriate telephone triage for patients
Introduce patients to the process of virtual psychiatry appointments
Coordinate clinic schedules to ensure patients are roomed, triaged, and ready for psychiatry appointment at their scheduled time
Triage patients, based on need, if there is an active waitlist
Train staff across sites on psychiatry procedures and documentation
Complete prior authorizations, as needed
Assist with scheduling patients for psychiatry intakes and follow up appointments
Attend team huddles

Supervisory Relationship:
Reports to: Director of Behavioral Health Integration


  • Ability to effectively communicate with a diverse population including patients, coworkers, and community stakeholders

  • Experience, education, or training in psychology, social work, counseling, or a similar discipline

  • Ability to interview patients with tact and cultural sensitivity in order to obtain necessary information to make appropriate referrals and follow-up

  • Ability to learn and utilize all relevant features of the Electronic Health Record in documentation of clinical work

  • Excellent time management and organizational skills

  • Excellent listening skills

  • Self-motivated and self-guided


LPN with a minimum of two years’ experience, preferably in a behavioral health setting. Demonstrated ability to collaborate effectively in a team setting.

Training/Requirements:provided by HCCH upon acceptance of position

Patient Centered Medical Home Orientation

HIPPA Compliance


Overview of Motivational Interviewing and SBIRT model

New Employee Orientation

Annual training reviews

Trauma Informed Care

Cultural Sensitivity

Quality Improvement

Other trainings as needed to meet the needs of the organization

Travel Requirements

This position will primarily be located at the East Burke medical office, with travel to other clinic locations as needed.

Final candidates will be asked to complete skills, reasoning, and personality assessments specific to the position to which they applied.

About the Company

HCCH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HCCH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
HCCH conducts background checks on all final candidates. Employment is contingent upon a clear background check or approval of the CEO.