Call Center Representative / Medical Records

935 State Farm Road, Boone, NC, USA

Job Type

Full Time

About the Role

Department: Clinical Services
We are looking for a Call Center Representative that will be the liaison between the clinic staff and our current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints and inquiries; keeping patient satisfaction at the core of every decision and behavior.

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Communicate directly with providers and clinic staff in order to facilitate resolutions for our patients
Identify patients’ needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage patients by taking the extra mile
Meet personal/team qualitative and quantitative targets
Track and identify barriers and issues as they arise
Other duties as assigned


  • Previous experience in a customer support role, preferred

  • Strong phone and verbal communication skills along with active listening

  • Patient focus and adaptability to different personality types

  • Ability to multi-task, set priorities and manage time effectively

  • High school degree

Final candidates will be asked to complete skills, reasoning, and personality assessments specific to the position to which they applied.

About the Company

HCCH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HCCH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
HCCH conducts background checks on all final candidates. Employment is contingent upon a clear background check or approval of the CEO